OVERVIEW of Terms and Conditions
Dragonfly Cove Studio operates this website. Throughout the site, the terms “we,” “us,” and “our” refer to Dragonfly Cove Studio. Dragonfly Cove Studio offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
When you visit our site or purchase from us, you agree to these Terms of Service (“Terms”) and any additional policies referenced here. These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.
If you do not agree to these Terms of Service, please do not use our website or services.
Our store is hosted on WordPress. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. However, Dragonfly Cove Studio handles all transactions, customer service, refunds, and disputes directly. Shopify does not process or manage refunds for our store.
1. ONLINE STORE TERMS & Conditions
By using our website, you represent that:
- You are at least the age of majority in your state or province of residence.
- You will not use our products or services for illegal or unauthorized purposes.
- You will not transmit viruses or malicious code that could harm the website.
A breach of these Terms & Conditions will result in immediate termination of your access to our services.
2. PRODUCTS & ORDER POLICY TERMS & CONDITIONS
Certain products or services may be available exclusively online through our website. These may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.
- Handmade & Custom Products: However, Due to the handmade nature of some of our products, slight variations may occur. In the end, we do not accept returns on custom-made items unless they arrive damaged or defective.
- Pricing & Product Descriptions: We strive for accuracy, but if errors may occur. If we discover a pricing error, we reserve the right to cancel or refuse any orders with incorrect pricing.
- Order Processing Time: Orders are typically processed within 1 business day unless otherwise noted.
3. ORDER CANCELLATIONS, RETURNS & REFUNDS
We reserve the right to refuse or cancel any order at our discretion. If we cancel an order, we will notify you via email or phone.
Order Cancellations Terms & Conditions
- You may request an order cancellation within 2 hours of purchase by emailing contact@dragonflycovestudio.com.
- If the order has already been processed or shipped, it cannot be canceled.
- However, refunds for canceled orders will be issued in accordance with our Refund Policy.
Returns & Refunds
Alternatively, our Refund Policy outlines our return and refund procedures. Digital products are non-refundable, and physical products must be reported within 48 hours of delivery for issues such as damage.
4. PRICING & PAYMENT
- All prices are listed in USD ($) unless otherwise specified.
- We accept payments through Shopify’s secure checkout, PayPal, and major credit/debit cards.
- However, payments are processed securely, and we do not store or have access to your full payment details.
5. SHIPPING POLICY
Currently, we only ship within the United States. Orders are shipped within 1 business day, and delivery times vary based on location. For details, refer to our Shipping Policy.
If an item arrives damaged, you must report it within 24 hours of delivery by emailing contact@dragonflycovestudio.com with your order number and photos of the damage.
6. THIRD-PARTY LINKS & TOOLS
Also, our website may contain links to third-party websites, such as payment providers and external tools. Furthermore, We do not control these sites and are not responsible for their content, policies, or actions.
Moreover, your use of any third-party tools or links is at your own risk.
7. USER COMMENTS, FEEDBACK & REVIEWS TERMS
By submitting comments, reviews, or suggestions, you grant us the right to edit, use, and distribute them in any medium.
You agree that:
- Your comments will not violate any third-party rights (copyright, privacy, etc.).
- Your comments will not contain unlawful, abusive, or defamatory content.
Also, we reserve the right to remove any content that violates these Terms.
8. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
- We do not guarantee that your use of our website will be uninterrupted, secure, or error-free.
- Moreover, our products and services are provided “as is” and “as available” without warranties of any kind.
- We are not liable for any damages (including lost profits, data loss, or business interruptions) resulting from your use of our services or website.
Some jurisdictions do not allow limitations of liability, so this may not apply to you.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Dragonfly Cove Studio and its affiliates from any claims or damages arising from your violation of these Terms.
10. GOVERNING LAW
These Terms of Service and any agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, United States.
11. CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website after any changes constitutes acceptance of those changes.
12. CONTACT INFORMATION
Phone: +1 607-304-7922
Email: contact@dragonflycovestudio.com
Address: 16 The Circuit St, Binghamton, NY 13903, United States
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST
Company Information:
Company Reg No: TF-5670859
You can also shop Dragonfly Cove Studio on select marketplaces including Etsy, Amazon, and TikTok Shop